Shipping & Returns Overview
How long will my order take to ship?
We will send your goodies in the post within a 1-4 working day processing time. Postage will vary depending on your location. All orders within Australia will be posted using Sendle or Australia Post & can take up to 8-10 working days. A tracking number will be emailed when your order has been sent.
Please double check your postage address, as unfortunately we do not take responsibility for incorrect shipping details & we truly want you to receive all your purchases trouble free!
I have a question about my order. Who should I email?
Please contact us directly at firstname.lastname@example.org if you have any queries.
How much is postage?
Retail Customers Shipping Costs (AUD): Flat Rate
Domestic Shipping (Australia Wide): FREE - on all orders over $99.00
Domestic Shipping (Australia Wide): STANDARD - $9.00
Domestic Shipping (Australia Wide): EXPRESS - $16.00
We do our best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on your location. Please take busy periods such as Christmas into account.
RETURN & REFUND POLICY OVERVIEW
NATURAL & UNIQUE
Please be aware, we use seasonal flowers, sacred herbs & natural crystals to ensure the freshness & potency of each item. Due to the handmade nature of each healing tool & the natural ingredients that they are made of, their appearance can vary from the images shown. Sizes are given for approximate reference.
Returns & exchanges are not accepted based on natural characteristics, or on change of mind.
Please Note: We do not accept order cancellations once an order is placed.
If you have any concerns about your Sentient Creations purchase, please email us at email@example.com within 10 working days of purchase & we will do our best to accommodate you.
We understand that errors sometimes occur, but please note that we pack all our orders with due diligence & care. If your item arrives damaged, please contact us within 48 hours of delivery & upon coordination with us, ship items back within 5 working days of initial delivery. We will organise a replacement of the same item or to the same value of the item. Damaged & defective items are determined at our discretion.
For items that qualify for a refund - so long as it is in new, unused & original condition & packaging - once received by us, you will receive a refund within 7-10 working days.
Postage for all returns & exchanges are to be paid for by the customer (unless the product is deemed faulty). We advise you to use a tracking postal service as we cannot be held responsible for any postal mishaps. Please ensure you pack your items carefully with FRAGILE stickers & purchase insurance at the post office if you want to be covered for any damage that might occur in the post.
Medical disclaimer: While holistic tools & advice may assist with physical & mental health, they should only be used in conjunction with & not fully replace professional medical treatment.
YOU MAY FIND FULL TERMS & CONDITIONS AT THE FOOT MENU OF OUR HOME PAGE.
Thank you for visiting & shopping with Sentient Creations!